Customer Service Workshop
- 7 February 2012 - Glasgow
- 20 March 2012 - Portsmouth
We are all aware that a key part in the success of any business
is providing good quality customer service. The Customer
Service Workshop is a training course run by the BMF designed to
help members develop the skills they need in this essential
area.
By focusing on attitudes and behaviours, the trainer encourages
people to take ownership and responsibility for their roles,
enabling them to deliver consistently high levels of
performance.
Objectives:
- To understand the benefits of delivering excellent service
- To appreciate the impact delegates can have
on customers
- To develop listening skills
- To appreciate the importance of customer
comments and how to deal with them
- To appreciate the importance of attitude vs
skills
Case Study
Fees:
BMF Members: £155.00 + VAT
Non Members: £240.00 + VAT
Link to
further information here
For further information, please contact Liv Whetmore in the BMF
Training Department on (01784) 223631 or e-mail lwhetmore@britishmarine.co.uk.
Back to Short Course home page