Innovate to Succeed Conference Birmingham 2022
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Event date: 03/03/2020

Event time: 9:30am to 4:30pm


The Welcome Afloat one-day training course gives participants today's core customer service skills - reflecting the latest techniques and best practice. It is a highly flexible course and can be tailored to include content and knowledge specific to destinations and businesses.

This course forms part of the world renowned Welcome to Excellence initiative, which is used across all sectors of the tourism, leisure and hospitality industry.  It can play a vital role in ensuring that the leisure marine sector can offer an excellent service to all our customers.

 "I attended the Welcome Afloat course with one of my colleagues and we both came away with invaluable knowledge. Our trainer Amy was very knowledgeable and very professional on how she delivered the course.

I’ve been doing the same job for over 20 years and there is always something new to learn. The cost is reasonable and for an extra £20 we both came away with a City & Guilds qualification and, more importantly, a certificate for the office wall."

Paul Clark, Kris Cruisers


Welcome to Excellence

Further information: Sara Gonzalez - 01784 223631 / 
Liv Whetmore - 01784 223631 /