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A Welcome to Excellence programme for the Boating Sector
 

OVERVIEW

The Welcome Afloat one-day training course gives participants today's core customer service skills - reflecting the latest techniques and best practice.  It is a highly flexible course and can be tailored to include content and knowledge specific to destinations and businesses.

BENEFITS OF ATTENDING

This course forms part of the world renowned Welcome to Excellence initiative, which is used across all sectors of the tourism, leisure and hospitality industry.  It can play a vital role in ensuring that the leisure marine sector can offer an excellent service to all our customers.

IS IT RIGHT FOR ME?

If you work in the Marine Tourism Sector in a customer facing role, this course is for you.

WHAT WILL I LEARN?

•Develop proactive communications skills
•Recognise different customer expectations and how to meet them
•Better understand their frontline sales and service role
•Be confident in effectively tackling difficult situations
•Learn why teamwork is vital in a customer-facing environment

WHAT WILL IT COVER?

•Attracting and Attaining Customers
•Inspiring your customers and making a difference
•Meeting and exceeding expectations
•Creating a great boating experience
•Excellence for everyone
•Communication successfully
•Resolving challenging situations
•Promoting boating and your business
•Keeping customers for life

Courses are available at venues around the country; however, please contact the Welcome to Excellence team at Tourism South East if you would like to investigate the options of an in-house course or training a member of your staff to deliver the course to your employees.  Chris, Jane and Lois would love to hear from you on: 023 8062 5533 or via email at: welcometoexcellence@tourismse.com.

Delegates are able to attain a City and Guilds Level 2 Award in the Principles of Customer Service by completing a multiple choice assessment at the end of the course and payment of a registration/certification fee of £20 per person.

THE TRAINERS:  Various trainers around the country

FURTHER COURSES TO CONSIDER:

Selling Skills for the Marine Industry