Published on: 26 March 2019
Sailing Holidays was today (26 March 2019) crowned the winner of the British Marine Leisure Boating Customer Service Award 2019, setting the standards for the industry. Runners up, ABC Leisure Group, was also praised for its achievements at the award presentation which took place at the inaugural British Marine Expo, in association with HPi Verification Services in Southampton.
Now in its 6th year, the Award is designed to highlight excellence in customer service within the marine industry. It is presented annually to a British Marine member (either an individual or company) who has excelled in customer service. The nominees are scrutinised on all areas of their B2C service with the successful winner required to shine out across the board, boasting a high-quality complaints procedure, customer care, ease of contact and processes and protocol.
Rob Clark, Chair of British Marine Leisure Boating, commented: "As an industry we boast many examples of outstanding service at every stage of the customer’s experience. Over the last six years this high standard of care has been further highlighted by those companies who have been highly recommended or awarded the British Marine Leisure Boating Customer Service Award.”