MAC Marine Claims Ltd. are Third Party Administrators with a difference – we’re the UK’s specialists for yacht and small craft claims. Thanks to a tight focus on the marine market, we have an unrivalled ability to ensure claimants get exactly what they’re entitled to: nothing more, nothing less. Operating in both the Lloyds of London and domestic marine markets, we combine industry best practices with a more personal approach. Our team aim to deliver the very best customer journey from first notification to settlement. For us, it’s about transparency. Speed. And treating every case as if it’s the only one we’re working on.

20 days annual leave plus 8 paid Bank Holidays. Paid leave on your Birthday. Paid half day for Christmas Eve. Paid half day for New Years Eve. The opportunity to utilise 2 paid volunteer days per year (subject to conditions).

The position of Apprentice Claims Adjuster will involve training to handle claims from ‘cradle to grave’. You will be trained to set up, review and acknowledge First Notification of Loss (FNOL), gather evidence and consider policy wording/coverage determining if a claim is covered or not.

Annual wage

£14,560 a year

Training course

Insurance practitioner (level 3)

Hours

Monday - Thursday, 9.00am - 5.00pm. Friday, 9.00am - 4.00pm.

35 hours a week

Possible start date

Tuesday 1 October

Duration

1 Year 3 Months

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

Key Responsibilities

• Taking inbound calls while adhering to GDPR requirements; gathering FNOL details, reviewing/considering policy terms.
• Setting up new claims in the company bespoke Claims Management System (CMS).
• Handling introductory calls and emails to policy holders following FNOL.
• Requesting supporting documentation/evidence from policy holders and/or brokers to progress claims via telephone and email.
• Liaising with experts where it is deemed necessary to appoint.
• Assessing policy coverage based on information/evidence provided, interpreting policy wording.
• Completing quantum and adjustment calculations from evidence provided and policy wording to determine claims pay-outs.
• Corresponding with insurers regarding policy interpretation, coverage, repudiations and approval for claims outside of the company Delegated Authority (DA).
• Processing AML/Sanctions searches and claims payments including all associated MI.
• Investigating subrogation opportunities.
• Exploring salvage opportunities.
• Reviewing files on our CMS, ensuring MI has been recorded accurately (via a checklist) before closing.

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

DAVIES LEARNING SOLUTIONS LIMITED

Your training course

Insurance practitioner (level 3)

Equal to A level

You will work towards your:

• Insurance Practitioner Level 3 Apprenticeship.
• Certificate in Insurance (Cert CII).
• Level 2 Functional Skills in English and Maths (if required).

Training will be via Davies, virtually. 6 hours per week off the job training.

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience