Get in Touch
We're delighted that you want to connect with us. Whether you have a question,
feedback, or just want to say hello, we're here and eager to hear from you.
Our dedicated team is committed to providing excellent service and addressing your inquiries promptly. Feel free to reach out through the options below,
and we'll do our best to assist you.
Thank you for choosing to connect with us. We value your input and look forward to building a positive and meaningful interaction.
Our Registered address is:
1st Floor
Tagus House
9 Ocean Way
Ocean Village
Southampton
SO14 3TJ
You can contact us via the following methods:
Telephone: 01784 473377
Emergency Contact information
For out of hours assistance, British Marine members can contact Lesley Robinson, CEO on 07767 884399.
Getting To Our Offices
If you are planning on visiting the office get directions from your location.
Complaints Procedure
If you have a complaint about a British Marine member company then please complete the online complaint form. A member of the team will contact you on completion. Our full complaints procedure can be found in Schedule 4 of the British Marine Code of Practice.
If you have a complaint about a British Marine member of staff please contact the HR Manager.
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Members of the public - queries
As a trade association, we do not have the appropriate insurance, knowledge or remit to provide consumer advice to the general public.
Please check the following sources of information.
- RYA – www.rya.org.uk or British Canoeing - https://www.britishcanoeing.org.uk/ - for general consumer boating advice.
- Your booking/travel agent – if it is regarding a boating holiday.
- Citizens Advice Bureau - https://www.citizensadvice.org.uk/ - if you require consumer advice regarding a boating holiday or similar.