Job Title: Managing Director

Reports To: Chairman & Board of Directors

Position/Hours: Permanent, 40 hours per week, although flexible approach is required which may include occasional weekend working

Location: Mayflower Marina, Richmond Walk, Plymouth, PL1 4LS

Salary: From £65,000, subject to prior experience Benefits 33 days’ holiday (including public holidays), 6% company pension employer contribution, Life assurance 2 x annual salary, Private medical scheme (including dental & optical)

The Managing Director is responsible for the overall leadership, strategic direction, and operational management of Mayflower Marina thus ensuring the marina operates efficiently, safely, and profitably while delivering exceptional service to berth holders and visitors.

Residential and visiting customers, all employees, Chair and Board of Directors, all external stakeholders.

Strategic Leadership

• Develop and implement the company’s strategic plan in alignment with Board directives

• Identify growth opportunities, including marina development, and adoption of innovation

• Monitor industry trends and adapt business strategies accordingly

• To develop and manage capital improvement project

• To enhance the marina’s reputation and long-term sustainability

• To strive to maintain Mayflower Marina’s 5 Gold Anchor status and Clean Marina accreditation

Operational Management

• Oversee day-to-day marina operations

• To regularly meet with staff members to communicate on operational and safety matters

• To implement policies, procedures and undertake periodic reviews to ensure compliance with statutory health & safety and environmental regulations

• To oversee staff training to meet statutory and operational requirements

• To adopt and implement marina industry best practice

• To manage and maintain marina assets, plant & equipment, and infrastructure

Financial Oversight

• To oversee the preparation and management of monthly P&L accounts, annual budgets, forecasts, and financial reports.

• Monitor financial performance and implement cost control measures

• Drive revenue growth through berth occupancy, hoist and boatyard services, fuel sales, and ancillary services

Team Leadership

• Recruit, train, and manage marina staff, fostering a culture of excellence and accountability

• To oversee staff training to meet statutory and operational requirements

• Promote staff development and succession planning

• Set performance objectives and conduct evaluations

• To make annual staff salary review recommendations and implement subject to Board approval

Customer & Stakeholder Relations

• To strive to maintain ‘the Mayflower family’ atmosphere that exists between marina staff and berth holders

• Maintain strong relationships with Plymouth City Council, the King’s Harbour Master, The Duchy of Cornwall, the Marine Management Organisation, Princess Yachts, suppliers, and community groups

• To garner customer feedback and resolve any complaints promptly and professionally

• Represent the marina at industry events, conferences, and public forums

Marketing & Business Development

• Oversee marketing strategies to attract new customers and enhance brand visibility

• Develop and promote events, seasonal campaigns, and loyalty programs

• Leverage digital platforms and partnerships to provide information and increase engagement

• To employ outside professional agencies to assist from time to time

Person Specification Qualifications, Training, Knowledge and Skills:

• Proven experience in senior management, preferably within the marina or maritime sector

• Strong understanding of marina operations and maritime regulations

• Experience in the maintenance of marine installations and shoreside infrastructure

• Financial acumen with experience in budgeting and P&L management

• Excellent leadership, communication, and interpersonal skills

• Strategic thinker with a hands-on approach to problem-solving

• Demonstrable commitment to customer service Desirable qualifications, knowledge, skills

• Certified Marina Manager

• VHF Licences

• RYA or equivalent marine boat handling qualifications.

• Experience with marina management software

• Marine engineering experience

• Qualifications in the management of Health & Safety

• Knowledge of environmental sustainability practices in marine settings

Personal Qualities

• Leadership - Able to guide the team toward long-term goals while adapting to short term challenges.

• Integrity and accountability - Demonstrates honesty, transparency, and a strong sense of responsibility in all actions and decisions.

• Customer mindset - Genuinely values customer and all relationships and will strive to maintain the warm “Mayflower family” atmosphere.

• Resilience and composure - Maintains calm and focus under pressure, especially in emergency situations or busy periods

• Collaborative and approachable - Builds strong relationships with customers, staff and stakeholders through open communication and mutual respect.

• Proactive and results oriented - Takes the initiative to identify opportunities and solve problems efficiently. To achieve results.

• Adaptability and flexibility - Able to bring the team and customers with you as you introduce new ways of working or operational methods to ensure the marina remains in tune with a changing world.

• Attention to detail - Ensures high standards in service, safety, and compliance with regulations.

• Empathy and emotional intelligence - Understands and responds to the needs of customers and staff with professionalism.

• Commitment to sustainability - Passionate about the environmental and maintaining the marina’s Clean Marina accreditation.